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Neosho Memorial Recognized by Press Ganey as 2022 Human Experience Guardian of Excellence Winner
HX Guardian award

Press Ganey has recognized Neosho Memorial as a 2022 Human Experience Guardian of Excellence Award® winner in the following categories:

Guardian of Excellence – Patient Experience, Medical Practice and CGCAHPS

 Guardian of Excellence – Physician Engagement – Hospital Peer Groups

Guardian of Excellence – Physician Engagement – Community Hospital Peer Group

“During a period of unimaginable change, our staff stepped up, faced the challenges of change, and did what we do best, take care of patients,” Dennis Franks, NMRMC CEO said.  

“These awards and national accolades demonstrate our commitment to our patients, our community and our  mission to Bring Excellence and Service Together. Every department works together; as a result, we are in the top 5 percent of Press Ganey clients,” he added.

NMRMC partners with Press Ganey to gain greater insight to improve the patient experience. The hospital surveys patients daily and conducts  employee and provider surveys in alternating years. Press Ganey, an international company,  provides survey management, data analysis, and resources to interpret results and implement improvement. The company  has over 41,000 clients. 

“To receive one Guardian of Excellence Awards is an achievement, to earn three is remarkable,” Franks said.

“We focus our collective efforts on each patient and our pillar goals. Those goals are simple, to create the  best rural hospital, the best place to practice medicine, and the best place to work.”

Neosho Memorial will be recognized at an awards ceremony in Orlando, Florida in February.