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Patients and visitors

Patient rights

Throughout our hospital, our staff and volunteers are dedicated to providing care and service in a supporting environment with special attention to your individual needs and the needs of your family and friends. Please let us know how we may help you. Tell a staff member or call the patient advocate at 620.432.5333.

Patient rights

Considerate and Respectful Care

  • To receive ethicalhigh-qualitysafe and professional care without discrimination
  • To be free from all forms of abuse and harassment
  • To be treated with considerationrespect, and recognition of their individuality, including the eed for privacy in treatment. This includes the right to request the facility provide a person of one's own gender to be present during certain parts of physical examinations, treatments or procedures performed by a health professional of the opposite sex, except in emergencies, and the right not to remain undressed any longer than is required for accomplishing the medical purpose for which the patient was asked to undress

Information regarding Health Status and Care

  • To be informed of his/her health status in terms that patient can reasonably be expected to understand, and to participate in the development and the implementation of his/her plan of care and treatment
  • The right to be informed of the names and functions of all physicians and other health care professionals who are providing direct care to the patient
  • The right to be informed about any continuing healthcare requirements after his/her discharge from the hospital. The patient shall also have the right to receive assistance from the physician and appropriate hospital staff in arranging for required follow-up care after discharge
  • To be informed of risks, benefits and side effects of all medications and treatment procedures
  • To be informed of all appropriate alternative treatment procedures
  • To be informed of the outcomes of care, treatment and services
  • To appropriate assessment and management of pain
  • To be informed if the hospital has authorized other healthcare and/or educational institutions to participate in the patient's treatment. The patient shall also have a right to know the identity and function of these institutions, and may refuse to allow their participation in his/her treatment

Decision Making and Notification

  • To choose a person to be his/her healthcare representative and/or decision maker.  The patient may also exercise his/her right to exclude any family members from participating in his/her healthcare decisions
  • To have a family member, chosen representative and/or his or her own physician notified promptly of admission to the hospital
  • To request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate
  • To formulate advance directives and have hospital staff and practitioners who provide care in the hospital comply with these directives
  • To leave the healthcare facility against your physician's advice to the extent permitted by law

Access to Services

  • To receive, as soon as possible, the services of a translator and/or interpreter, telecommunications devices, and any other necessary services or devices to facilitate communication between the patient and the hospitals' healthcare personnel
  • To bring a service animal into the facility, except where service animals are specifically prohibited pursuant to facility policy (e.g., operating rooms, patient units where a patient is immunosuppressed, or in isolation)
  • To pastoral counseling and to take part in religious and/or social activities while in the hospital, unless your doctor thinks these activities are not medically advised
  • To safe, secure, and sanitary accommodation and a nourishing, well balanced, and varied diet
  • To access people outside the facility by means of verbal and written communication
  • To have accessibility to facility buildings and grounds. Neosho Memorial Regional Medical Center recognizes the Americans with Disabilities Act, a wide-ranging piece of legislation
  • To a prompt and reasonable response to questions and requests for service
  • To request a discharge planning evaluation

Access to Medical Records

  • To have his/her medical records, including all computerized medical information, kept confidential and to access information within a reasonable timeframe. The patient may decide who may receive copies of the records except as required by law
  • Upon leaving the healthcare facility, patients have the right to obtain copies of their medical records

Ethical Decisions

  • To participate in ethical decisions that may arise in the course of care including issues of conflict resolution, withholding resuscitative services, and foregoing or withdrawal of life sustaining treatment
  • If the healthcare facility or its team decides that the patient's refusal of treatment prevents him/her from receiving appropriate care according to ethical and professional standards, the relationship with the patient may be terminated

Protective Services

  • To access protective and advocacy services
  • To be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience, or retaliation by staff
  • The patient who receives treatment for mental illness or developmental disability, in addition to the rights listed herein, has the rights provided by any applicable state law
  • To all legal and civil rights as a citizen unless otherwise prescribed by law
  • To an impartial review of alleged violations of patient rights
  • To expect emergency procedures to be carried out without unnecessary delay
  • To give consent to a procedure or treatment and to access the information necessary to provide such consent
  • To not be required to perform work for the facility unless the work is part of the patient's treatment and is done by choice of the patient
  • To file a complaint with the Department of Health or other quality improvement, accreditation or other certifying bodies if he/she has a concern about patient abuse, neglect, misappropriation of a patient's property in the facility, or other unresolved complaint, patient safety, or quality concern

Payment and Administration

  • To examine and receive an explanation of the patient's healthcare facility's bill regardless of source of payment, and may receive upon request, information relating to the availability of known financial resources
  • A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the healthcare provider or healthcare facility accepts the Medicare assignment rate
  • To receive, upon request, prior to treatment, a reasonable estimate of charges for medical care
  • To be informed in writing about the facility policies and procedures for initiation, review, and resolution of patient complaints, including the address and telephone number of where complaints may be filed

Additional Patient Rights

  • Except in emergencies, the patient may be transferred to another facility only with a full explanation of the reason for transfer, provisions for continuing care, and acceptance by the receiving institution
  • To get the opinion of another physician, including specialists, at the request and expense of the patient
  • To wear appropriate personal clothing and religious or other symbolic items, as long as they do not interfere with diagnostic procedures or treatment
  • To request pet visitation except where animals are specifically prohibited pursuant to the facility's policies (e.g., operating rooms, patient units where a patient is immunosuppressed, or in isolation)


The care a patient receives depends partially on the patient him/herself.  Therefore, in addition to the above rights, a patient has certain responsibilities. These should be presented to the patient in the spirit of mutual trust and respect.

•  To provide accurate and complete information concerning his/her health status, medical history, hospitalizations, medications and other matters related to his/her health

•  To report perceived risks in his/her care and unexpected changes in his/her condition to the responsible practitioner

•  To report comprehension of a contemplated course of action and what is expected of the patient, and to ask questions when there is a lack of understanding

•  To follow the plan of care established by his/her physician, including the instructions of nurses and other health professionals as they carry out the physician's orders

•  To keep appointments or notifying the facility or physician when he/she is unable to do so

•  To be responsible for his/her actions should he/she refuse treatment or not follow his/her physician's orders

•  To assure that the financial obligations of his/her healthcare are fulfilled as promptly as possible

•  To follow facility policies, procedures, rules, and regulations

•  To be considerate of the rights of other patients and facility personnel

•  To be respectful of his/her personal property and that of other persons in the facility

• To help staff to assess pain, request relief promptly, discuss relief options and expectations with caregivers, work with caregivers to develop a pain management plan, tell staff when pain is not relieved, and communicate worries regarding pain medication

•  To inform the facility of a violation of patient rights or any safety concerns, including perceived risk in his/her care and unexpected changes in their condition


Neosho Memorial Regional Medical Center recognizes the importance of family, spouses, partners, friends, and other visitors in the care process of patients. We adopt and affirm as policy the following visitation rights of patients/clients who receive services from our facilities:

  • To be informed of their visitation rights, including any clinical restriction or limitation of their visitation rights
  • To designate visitors, including but not limited to a spouse, a domestic partner (including same sex), family members, and friends. These visitors will not be restricted or otherwise denied visitation privileges on the basis of age, race, color, national origin, religion, gender, gender identity, gender expression, sexual orientation, or disability.  All visitors will enjoy full and equal visitation privileges consistent with any clinically necessary or other reasonable restriction or limitation that facilities may need to place on such rights in accord with the patient’s wishes
  • To receive visits from your attorney, physician, or clergyman at any reasonable time
  • To speak privately with anyone he/she wishes (subject to hospital visiting regulations) unless a doctor does not think it is medically advised
  • To refuse visitors
  • Media representatives and photographers must contact the hospital spokesperson for access to clinical areas of the hospital


Discrimination is Against the Law

Neosho Memorial Regional Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Neosho Memorial Regional Medical Center does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:  qualified sign language interpreters through video interpretation services.
  • Written information in other formats (large print, audio, accessible electronic formats, other formats).
  • Provides free language services to people whose primary language is not English, such as: qualified interpreters via phone or video interpretation.
  • Information written in other languages.

If a patient needs these services, contact Sandy Froemming, Patient Advocate (civil rights coordinator), at extension 5333; the case manager or nursing manager.

If a patient believes that Neosho Memorial Regional Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, a grievance may be filed with: Sandy Froemming, Patient Advocate, 629 S. Plummer, Chanute, KS  66720; 1-620-432-5333, (1-620-431-6587 TDD), 1-620-431-7556 fax; or  A grievance may be filed in person or by mail, fax, or email. If a patient needs help filing a grievance, Sandy Froemming, Patient Advocate, is available to help you.

Physician availability

Neosho Memorial Regional Medical Center believes that you are entitled to make informed decisions regarding your medical care.  Medical staff, including physicians, are either present at the Hospital or available “on-call” by telephone at all times. However, a physician is not on-site 24 hours per day, 7 days per week.  If a medical emergency arises when a physician is not on-site, the patients are treated in the Hospital Emergency Department by Physician Assistants until the on-call physician arrives.

Filing a complaint independent of the hospital

Patients have the right to lodge a grievance with the Kansas Department of Health and Environment (KDHE) directly regardless of whether or not the hospital’s complaint process was used first.

KDHE Bureau of Health Facilities
900 SW Jackson
Topeka, KS  66612  

Referral of Medicare beneficiaries’ concerns regarding quality of care or premature discharge contact: 

Kansas Foundation for Medical Care 
2947 SW Wanamaker Drive 
Topeka, KS  66614-4193  

Derechos y responsabilidades de los pacientes

Reviewed 12/2016

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