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Patients and visitors

Billing practices

On-line bill pay is available or call Patient Financial Services at 620-432-5307 for assistance.

For accounts before August 2016, on-line bill pay is not available. This is due to the hospital converting to a new computer system in the summer of 2016. Payment for accounts which occurred before August 2016 can be made by calling 620-432-5307 Mon.-Fri. 8 a.m.– 5 p.m.

The Patient Financial Services Department at Neosho Memorial handles all patient billing questions. Staff can help you with account balance questions, insurance information and itemized statements. If you have questions, call us at 620-432-5307.

Our goal at Neosho Memorial Regional Medical Center is to process your hospital bill correctly and timely. To ensure this, we need a copy of your insurance card(s). You will also be asked to assign benefits from your insurance company to the hospital, so that we may bill the insurance company on your behalf.

Billing Process

Each time you register at Neosho Memorial, we assign a new account number and make copies of your insurance card(s) and photo ID or driver’s license. Under your insurance plan, you agreed to pay certain deductibles, co-payments and coinsurance charges at time of service or discharge. It is important to realize that most insurance plans do not provide full coverage for hospital bills.

With complete and accurate insurance information, the Medical Center will file your insurance claims for you. We send your hospital bills to your insurance company. After your insurance pays its portion, we will send you a statement if you are responsible for the account balance. 

For those without insurance, payment is expected at the time of service or at discharge. If you do not have health insurance, you will be eligible to receive an uninsured discount off total charges if you call 620-432-5307 for more information.

Credit Policy

Payment is due within 30 days after you receive your statement. You may pay in full or call us to make a formal payment arrangement.  Accounts without a formal payment arrangement and not paid within 120 days are referred to an outside collection agency. At this time, your account may be reported on your credit report.

Payment Plans 

Patient/Guarantors who are unable to pay their estimated responsibility of the balance prior to service, at the time of admission or at discharge, or who request a formal payment plan will be given the following options:

  1. Payment due in full within 120 days with 4 monthly installment payments
  2. Bank Loan Program is available for those patients/guarantors who are unable to pay the account within 120 days.
  3. If a patient/guarantor applies for the bank loan program and is not approved, other acceptable payment arrangements will be offered.

Financial Assistance Program

Neosho Memorial has a Financial Assistance Program for patients who cannot afford to pay for medical care. Eligibility is based on your family’s size and income or if your medical expenses would constitute a hardship.

To be considered for the Financial Assistance Program, you or your family must complete an application. You may get one by calling 620-432-5324. Financial Services staff are available if you need help filling out the application.  

Navigator Program

If you do not have insurance, or will soon be losing your insurance, we have Navigators on staff that are trained to help you look for coverage options through the Health Insurance Marketplace, including completing eligibility and enrollment forms.  This is a free service.   If you are interested in learning more, please call 620-432-5324. 

Other Bills You May Receive

The Medical Center will send you a bill for hospital services. Certain tests or procedures may require services from other professionals such as a professional interpretation by a radiologist, pathologist, cardiologist or other physician. You will receive a separate statement from them. If you required anesthesia, you will receive a separate bill from the professional organization providing the anesthesia service.

NMRMC is also responsible for billing certain physician or related professional services (like Emergency Room physician services, interpretation of EKG tests, and Women’s Health services, etc.) These may be shown on separate statements but will be handled in the same manner as outlined under the section Billing Process.  

Online bill pay

Patient Financial Services Phone Numbers

Patient Billing                                                    620-432-5307

Navigator  Program                                            620-432-5324

Financial Assistance Information                      620-432-5342

Patient Financial Services Director                      620-432-5444

Hospital Main Number                                      620-431-4000


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